Cancellations, Returns & Refunds

Fair Furniture offers a 30-day returns policy.

If you are a UK/EU consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 30 working days following the receipt of your order.

If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:

• I want to cancel the order prior to dispatch: by law, you are permitted to cancel your order prior to dispatch but please contact Fair Furniture as soon as possible so that we can minimise the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed with an email.
• I want to cancel or change the order after the items have been dispatched; once your order has been dispatched please be aware any changes made or cancellation requests will incur a courier charge. Please note these charges are subject to your location. Or alternatively, the goods can be returned back to Fair Furniture at your own cost once delivery has been accepted.
• I want to return damaged products: If the products you receive are damaged on delivery, you should notify Fair Furniture as soon as possible so that we can organise collection, refund or substitution without charge to you. 
• We want you to be delighted with your purchase but if you are not you can return any item by notifying us of your intentions in writing within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Once you have notified us you have a further 14 days to return them to us unused and in their original packaging. We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified a fault, let us know within 30 days of purchase and return the item to us for an exchange or a full refund. If not reported within this timeframe we reserve the right to refuse a full refund. As above in cases where Fair Furniture deems inappropriate misuse or in instances where the product/s has been tampered with by a third party, we are not obligated to issue a replacement/full refund.

Complaints

If for any reason you wish to raise a complaint, please call us and follow this up by email or letter using our address. We will endeavour to acknowledge your complaint within three working days. Please mark your correspondence ‘Complaint’.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement or substitute product at cost to us. Any refunds given by us will be made to the payment method provided when you placed your order.

J Building, Stafford Park, Liston, Sudbury Suffolk CO10 7HX